Fast deteriorating service or no service at all.

I am 38 years and have only banked with FNB my entire life, I am now on private wealth but the service has just been getting worse. Getting hold of my personal bankers has been impossible even when I was on private banking and I have escalated this before. I called in mid last year requesting for a new credit card to be delivered, there has been no feedback ever since. 2 days ago my account was frozen because of my FICA documents with no courtesy call, & yes an email was sent in December while I busy preparing for my wedding and work at the same time and I missed it. An amount of about R500 disappeared from my credit card account, it’s only when I called 2 days ago that it returned with no explanation and apology of what happened. Surely the bankers should be having contact sessions, or monthly calls with all their customers. I enjoy using FNB because of the technology, other than that, the service is the most pathetic it’s ever been and I am definitely shopping around for something better.