Fantastic Service FNB Device Desk Help

I started with FNB a few weeks ago, and when i opened my account they gave me debit order forms to fill out and give to the bank and they would take care of it. Given the time of month, i was worried my debit orders would go off the previous empty account, so i change the banking details with my various accounts myself. Over the weekend I tried to apply for a device via FNB and was told that i needed to submit the debit order change forms. Today i called the FNB Device Help Desk and was helped by ESTHER PELELE. She was very friendly and understanding. Once i explained that i desperately needed the device this month, she put me on hold and went to put a good word in for me. They there after agreed to accept my application and she told me i would be contact with regards to delivery of the device. I have never known anyone to go the extra mile in a call centre, so Esther, I thank you for being the one who does. You made my day!!! Thank's FNB and Esther Pelele for the great services.