Fantastic Client Experience
Fantastic service from Mr Xolani Sibiya, the Branch controller, FNB; Bank City, Johannesurg.
I ordered a new card, had not received it, even after the turnaround time. I was on the phone with your card department, quering where my card is. The conversation escalated as I felt that I was not getting help. This is when Xolani stepped in to calm me down, contact the relevant department, and re-assure me that I will get the card by the end of this week. DSV has since called me in less than 30 mins since Xolani helped me.
And I received a new temporary card.
I am a happy client. Thanks to X-man, I don't regret leaving Capitec and paying a premium at FNB.... Thanks so much
Good day Sello Mmitjie Serogole Molefe,
I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received from Xolani Sibiya.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Hello Peter Complaints
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Good day Sello Mmitjie Serogole Molefe,
I have received the compliment that you have logged. Thank you so much for taking the time to compliment the service you received from Xolani Sibiya.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Regards
Hello Peter Complaints
*** (option one)