Fantacy - "How can we help ?" vs Actual "We're going to ruin your life, and make it as hard and as impossible as humanly possible"

Thank you for this but unfortunately, this is a very lame excuse for the bank's actions, let me explain to you why I say this :

1. I've been on the phone constantly since last week Thursday seeking assistance. 2 I got told that my account is inactive and that I should go to the branch to get the account reactivated. 3. I went to the branch and was treated like an absolute ******** because I was not even allowed inside the bank and had to explain the purpose of my visit to a gatekeeper who told me I can't be helped as I need identification. 4. On the day of lockdown, I was ****** at knifepoint of my handbag with everything inside. 5. I was retrenched at the end of June, and have been in one hearing to another at the CCMA for my final payment and leave pay, which I have to date not received as yet. 6. I went to the SAP and made an affidavit confirming my ID number and residential address, and went back to the bank again. 7. Again I was refused entry and got told at the door in front of other clients that they will not accept the affidavit as they have protocols to follow and I should go to home affairs to apply for a new ID document and also print my lease agreement. Upon my question as to how they would like me to do this ? I got told "I don't care make a plan" 8. On Friday I called the call center again, to get told they are all wrong as my account is not inactive and that my account is actually active. 9. I asked if the funds can be paid into my business account rather than my personal account and that was denied.

Now you're telling me I need to seek authorization from the Reserve Bank for these funds ? How much more difficult would anyone like to make this for me ? Do you actually realize the purpose of this money ? Do you realize the result of FNB's actions making a decision like this without even attempting to assist ? Now I'm going to ask you the same question, how do I seek their authorisation ? In other words South African people must be left destitute and homeless because nobody is allowed to assist a South African person as the Reserve Bank has to approve of this ? This is becoming more and more ridiculous. Then advise at least a proper reason that I can have access to this funds a much quicker easier way as Mr Hogan {an attorney from New York} will be sending me the funds again today.

FNB has just cost me the roof over my family's head. FNB has become the reason why I can't feed my family tonight. FNB has become the reason why I'm unable to take my child to school tomorrow. FNB has become the reason why my epileptic husband and bipolar depression son will not be able to fetch their much-needed medication from the hospital. FNB has become the reason why I'm unable to take my sister to the hospital to fetch her walking ring or heart medication after the stroke she had during this period.

So thank you FNB, for leaving my family destitute. Please change your marketing strategy from "FNB how can we help" to "FNB we're going to ruin your life, and make it as hard and as impossible as humanly possible."