Fancy app, if and when it works...

I really do not understand how on earth FNB managed to get the award 'most innovative bank in the world'. The ideas are there, the execution is an embarrassing low. It might be a world class banking app but the execution is a flop. So many times the system is not working or 'currently not available). I received an message on the app that soon my car license disk has to be renewed, follow the link and 'system currently not available'. When it eventually is, app**** as I do for the second year for the very same vehicle, get a message that it will take two weeks. Minutes later a message that it is cancelled, the next day a progress message. In the end just over two weeks later a message that it was declined, reason given...hmmm, let me smell. I have no fines outstanding. So I went to Cathy's a company in the WestRand that actually laughed at me when asking 'how long does it take, three weeks?' ... 'no sir, three days'! And I paid only R150 for the service, thus cheaper than FNB...and a much much better service. The issue among many others this year with FNB are just piling up or should I say F'N BANK? I honestly think the issue lies with 1st world technology, 3rd world IT staff as one does never experience this with any bank in the EU.