Family Banking Worst Service In decades

If there were minus stars, I would have selected the -100 star. Such bad service with regards to the family banking, spousal discount. The department does not even have a contact number. Can you believe that. Went to the bank, stood in a loooong queue to sort out the pricing. Received another sms to go back to the bank again or call them. Emailed them, no response, now received an sms that my pricing will go back to normal and not have the reduced pricing any more. What the hell. I cannot believe this, how many times do I need to go back to the bank, wasting my time to sort this issue, as it seems like I am emailing a ghosts. Such a bad bad bank. I will advise all my friends not to switch to FNB. I work for a company that does imports where someone from FNB came to see us to switching to FNB. Mark my words I will strongly advise them against it. As FNB has the worst service ever!!! I cannot even start by stating my dissapointment and frustration.