Falsified sale

I am very disappointed at fnb and its employees. I opened a cover for myself, my kids, my mom and two sisters 9years ago. Sent through email on the 10/09/2018 changing my bank details only to find out that one cover is debiting from the correct bank account and one cover on the old wrong account this resulted to unpaid debit order fees being charged on my account for september and october. I phoned in only to find out that the other cover i opened is under my mothers name however with my banking details. The broker who helped me with this funeral covers her name is Lesego and she cheated system opened two separate covers which debited on my account however theyre not on my name. She deliberately did this in order for her to benefit as if she openef two covers. I phoned spoke to Daniele Lottering whom wanted to shift blame to me as if i was aware of this and i wasnt. The policy numbers are: FN146031 M52203 & FN146029 M52204. I got response from fnb acknowledging my email and confirming that this request will be sorted. Ref was FNBREF# ********** 2 please address this query asap as the policy can lapse and its not my mistake.