Falsified information sent to credit bureaus

I had a credit card with FNB which I paid up and subsequently closed in Aug 2023. I recently checked my credit report and found that the account is still open and shows that I owe them money.

On may the 29th a raised a dispute with Experian and all the other bureaus to remove this from my credit record. I obtained the paid up letter and closure from FNB which shows clearly that the account is paid up and closed. I spent at least 300min calling Experian( takes 25+ holding before an agent picks up). speaking to various people attempting to resolve this matter.

on the 3rd of July I received a confirm from Experian that the account has not been closed as FNB agreed to the credit card being paid up. I checked my credit record again on Sunday and the credit card has popped up as owing on my credit report. Promptly called Exparian and held for an additional 30min, they directed me to FNb stating they are the ones who send them the details and their system updates.

I then went to FNB today at the branch to sort this out. There are no consultants at the branch to assist you. Everyone that is there is to assist to open a new credit card but no help with you current issues, the call centre assists with this. I spent 2.5hrs at the branch being transfered from one agent to another with no agent taking accountability for the issue at hand. The consultants there eventually took over the task and they too got no joy.

The screenshot below shows the numbers the agent gave the consultant transferring responsibility to another individual. My question is how is it possible that almost 3 years later FNB is telling the bureaus that I owe them money when the account is closed? after and enquiry they still send the bureaus incorrect and false information that the account is still owing which affects my credit score and makes me a risker lender pushing up the interest rate institutions will lend to me. It is clear that this institution does not care about the wellbeing of the citizen of this country and all they care about is the bottom line and making money, hence why only people to assist in opening a credit card work at the branch. There is no one who will take accountability to assist but all they do is transfer you from pillar to post as you waste your time and money on a call with them. This is supposed to be the most innovative bank in Africa but all it is a machine to ring the most out of the consumers its supposed to serve.