1 reviews | Active since Dec 2011
False/misleading advertising
On the FNB website under Credit Cards, it states that:
"FNB Private Clients will have access to the following complimentary and discount services:"
When I tried to register for one of these services I was told that I do not qualify for the service.
Lower down on the page, it explains that your Reward level dictates how many free services you can receive in a year, but nowhere does it state that you will not be able to register for the service.
I think FNB should buy a dictionary and look up the term "Complimentary".
Very misleading advertising. Lead someone to get your product with promises and then never deliver. SHOCKING
Hello CharlC55 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Hello CharlC55 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team