false promises not fulfilled

Hi<br> <br> My name is Daniel Charl De Klerk ID no ***, went to open an account with FNB Vereeniging, i was told with my Gold Cheque account that i would get a sim card that would have to be ported to connect to the FNB app to do my banking. I lost R500 airtime from MTN when i ported on the Saturday 23rd January 2016. I was told that once my salary shows it would take 10 working days then i will get my data and airtime. It is now been 12 working days going onto 3 weeks and i do not have anything, everytime i call in i get told the same story that it has been escalated and still i do not have anythying. I am highly disgusted with all parties and i am ready to go to the news paper with this.