CVdH
Cindy Van den Heever

1 reviews | Active since Dec 2014

13 May 2016, 08:37

False promises by FNB

<p>When I opened a new account at FNB, I received an sms saying that if I switch my salary to FNB, I could qualify for up to R400 airtime, and 1.3GB data. I opened my account in Feb. My salary went into my FNB account in March and April now. When i enquired about the sms that I received, I was told that it was a promotion that only ran up to the end of March, and that the consultant at FNB Clearwater (where i opened my account), was supposed to send a salary switch form in or something like that. This never happened, and now i missed out on the airtime and data. I was not very happy about this. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 May 2016, 10:11
Official

Good Day Miss Cindy,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 921919.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)