1 reviews | Active since Sept 2016
False Promises by FNB
<p>Hello, i purchased electricity using online banking on Monday morning for R150-00. Money was deducted immediately however i havent received the voucher as yet. Did log incident with private banker same day evening. i got an auto revert stating that query will be reverted witin 24 hours however havent got one even after 90 hours.. Did follow - up but no use. </p> <p>is this what is called private banker services for platinum customers?</p> <p>My account number is ********** 1158, Private banker name is JB Van Der Merwe</p>
Good Day Mr Bhayana,
Thank you for taking my call earlier to acknowledge your complaint logged on Hello peter. Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Bhayana,
Thank you for taking my call earlier to acknowledge your complaint logged on Hello peter. Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)