False promises by an unashamed FNB

On Saturday, 25th June 2022 I used my eBucks on the Go voucher with Wimpy N1 North Cape Town. I had placed my order, had my lunch and then to my surprise, everyone's eBucks vouchers was not working? I had to pay for it with my card and then I decided to advise FNB of this. I sent the email the very same day and got a call from someone on the Monday from FNB. I spoke to Ndumiso and he advised that I would need to send proof that I paid for it. I sent my receipt from Wimpy. Then I got a call to say that they cannot see the payment made on my account as proof even though I sent the receipt and also even though the burger meal was R100, the receipt shows R180. I advised that my receipt includes the tip and my coffee but I know that the voucher only includes the meal so they must just reimburse me for the meal. The payment was pending. I was advised that I can go for the voucher again and I advised that based on my last experience, I do not want to drive all the way there and then it will be a waste. I was then advised that they would need to see the amount on my statement. I awaited their call and then I got a call I need to send in the voucher WiCode that I used on the day I used the voucher. I emailed the screenshot. This morning I got another call this morning 1st July 2022 from Ndumiso at FNB to say that the voucher does not seem to be the same one I used that day??? I only got one voucher every quarter. How can it not be the same one? And also there is no way that you can get a voucher everyday and a history option to track this. I sent the voucher, I sent the receipt, I sent all the information, even the date, time and details of the waitress I spoke to and it is still not good enough?

This burger I ordered is R 100. I had to run around, take time out of my work to phone, send copies of my receipts, my WiCodes and type emails.....all this is still not good enough. Bearing in mind, that this is a benefit FNB committed to and now they do not deliver and it seems more of an inconvenience more than anything else. This is not even my fault that they could not keep their promise. Now I need to wait for another call from a manager to explain this again regarding a R100 burger meal! And in all this time, the voucher has expired and I am wondering if this was all a stalling tactic not to fulfill their obligations?! I am livid and disgusted. I was always a loyal supporter of FNB and recommended friends and family to them but I am so disappointed to say the least!