false promises
<p>After all my complaints FNB promised that my problem will be escalated to appropriate managers but yet still normal consultants are phoning me people that don’t have the knowledge or power to fix the mistakes that FNB has made.</p> <p>FNB has already admitted that all this I am going through is because of their mistake but refuse to fix it.</p> <p>I have paid R 4 596 as well as R 1 350 and now they expect me to pay another R2 000 odd all within two weeks.</p> <p>Even though it is told to me that it’s not my fault but I must pay, because that’s just how it works.</p> <p>So as I said on the phone yesterday to the consultant I will not stop posting complaints until the person who has the authority to fix FNB’s mistake phones me. </p> <p> </p>
Please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to management to intervene and address this matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to management to intervene and address this matter.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
So after numerous complaints I get contacted by people that aren’t in the position to help me, because management has better things to do than help FNB clients.
I get asked to send emails and I do all what I get back is a read report but nothing else.
I get contacted by numerous people all of which have no idea what the problem is, and say they will call me back but never do.
I get phone calls telling me I owe FNB money although this is most probably my 20th complaint about the same thing.
My next step will have to be newspapers.
I am clearly not important FNB has a client.
To those reading this, if you are not with FNB never become a FNB client you are not important to them.
If you are a FNB client beware the moment something goes wrong with your account FNB will not help. They are bigger than us.
So after numerous complaints I get contacted by people that aren’t in the position to help me, because management has better things to do than help FNB clients.
I get asked to send emails and I do all what I get back is a read report but nothing else.
I get contacted by numerous people all of which have no idea what the problem is, and say they will call me back but never do.
I get phone calls telling me I owe FNB money although this is most probably my 20th complaint about the same thing.
My next step will have to be newspapers.
I am clearly not important FNB has a client.
To those reading this, if you are not with FNB never become a FNB client you are not important to them.
If you are a FNB client beware the moment something goes wrong with your account FNB will not help. They are bigger than us.