False promise

Item: FNB (First National Bank)
Rating: 1
Author: vusi.sibiya vusi.sibiya

I was recruited by Fnb (August 2019)to move from my previous bank to them with the promise that if I move everything (pay, debit orders) they will help with with a R2000 on my new account to help settle with them. I then moved to FNB and asked them when am I getting my R2000 I was told I need to be with the bank for more than 3 months. It's been more than 3 months now but when I call them, they take me from left to right and seems like nobody knows who must I speak with. I need to know when am I getting that R2000

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

28 Jan 2020, 14:37

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply28 Jan 2020, 14:37

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

vusi.sibiya vusi.sibiya's updateReviewer Update

07 Feb 2020, 11:19

It's been more than 7 days now and FNB only called me once to tell me my complain has been taken to the relevant department. No calls from the said department

vusi.sibiya vusi.sibiya's update07 Feb 2020, 11:19

Reviewer Update

It's been more than 7 days now and FNB only called me once to tell me my complain has been taken to the relevant department. No calls from the said department