False/misleading advertising
<p>I purchased a contract for a Lenovo TAB 2 A7-30. It was advertised as Android 5.0. When I received the item, it was Android 4.4. I have complained about this on their website without any resolve whatsoever. I notice the product has been removed from the their website but I have a screenshot thereof. I have sent reminder complaints but still no satisfaction. I have wasted over R60 airtime waiting for an answer from their call centre. I am very dissatisfied. </p>
Good day Mr. geoff-dellow
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. geoff-dellow
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I have still not been contacted by FNB! What now CPA or do I see an attourney?
I have still not been contacted by FNB! What now CPA or do I see an attourney?
Good day Mr. geoff-dellow
Thank you for responding and advising that you still have not received feedback regarding your matter. Kindly note that we have escalated this matter for you to receive feedback as soon as possible in this regard.
Thanks Regards
Rahim Salamaan
Hello Peter Complaints Resolution
(W): ***
Good day Mr. geoff-dellow
Thank you for responding and advising that you still have not received feedback regarding your matter. Kindly note that we have escalated this matter for you to receive feedback as soon as possible in this regard.
Thanks Regards
Rahim Salamaan
Hello Peter Complaints Resolution
(W): ***
As yet, I have still had no response, this has now been dragging on for 3 weeks! What's the way forward now? Legal action?
As yet, I have still had no response, this has now been dragging on for 3 weeks! What's the way forward now? Legal action?
I received an email from Adreinne advising me to download the update to Android 5.0 using a link provided. The download is 800mb, data for the download would cost me R149. I refuse to pay for FNB's errors! I have mentioned this in answer to the email requesting who will bear the cost, now I wonder how long I will have to wait for an answer.
I received an email from Adreinne advising me to download the update to Android 5.0 using a link provided. The download is 800mb, data for the download would cost me R149. I refuse to pay for FNB's errors! I have mentioned this in answer to the email requesting who will bear the cost, now I wonder how long I will have to wait for an answer.