False marketing - 50% free eBucks paid into home loan??

Good day,

I don’t like to complain on public groups, however, I feel I need to share what happened to me and I will only share the facts. The reason for sharing is because I believe in honesty, integrity and keeping your word.

FNB approached me to move my FNB home loan to them and one of the carrots they use is by saying you will get 50 % free eBucks equal to your first instalment paid into the new home loan, after the 2nd instalment eBucks will credit your eBucks account. After the 2nd debit order went of my account, I enquired why I have not received the ebucks and they said they will find out why it has not been paid out yet to me. I have continuously followed up with no luck.

Fast forward, the 4th deit order have already gone off, no ebucks yet. I have all the communications email between myself and FNB on record. This is false marketing then, how can FNB advertise this and not live up to it? If I, as a consumer, fail to make a payment towards the bank, will they patiently wait for 2 months+, not add interest, etc? Not a chance! Then why must we as loyal consumers be treated like this? I am a private client and this is what I get.