JS
Jabulile S

1 reviews | Active since Feb 2016

15 Feb 2016, 14:47

FALSE MARKETING

On 03/02/16 I went to the FNB Sandton City branch to close my Gold Cheque acc as it was expensive for me to maintain, I was then persuaded and not to close the account, I was then offered an FNB phone, I was told that all I need to do to get this phone is to transfer R1000 into my FNB Pocket saver, it would be invested and after 3 years I will get it back with interest. About a week later I log onto my online banking only to find that there is Smart Device I am owing of about R2000, to my surprise I am now owing the device whereby I was not told that I am paying anything additional to the R1000, so I want FNB to take their phone back as I feel ****med into buying the phone that I can't afford

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2016, 15:46
Official
Hello Jabu07,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 869217.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)