FALSE INFORMATION RECEIVED

In March I queried with one of your consultants as to what my instalment would be as my loan was coming to end and I wanted to work out my budget for the month. So what I needed to know was if you (FNB) would debit me my normal instalment of R1249.00 or would you take the whole amount outstanding which was roughly R1670.00. I was advised by your consultant that they would only debit my account an amount of R631.00, I still asked the consultant if he was sure as my online banking reflected an amount of R1670.00 still outstanding. The consultant confirmed that only R631.00 would be debited and the reason for the system showing me a higher amount was that it was not updated. So needless to say I was quite happy that I had this extra money to spend. Lo and behold come payday, you debit me R1249.00. So I call the contact centre (you can't call them customer service or customer care these days) and I query why I was debited R1249.00 when I was told by your consultant that they would only debit me R631.00. The new consultant can't explain to me why the previous consultant would tell me that, but she does apologise and confirms that I now only have an amount R631.00 left to pay and then th