False information provided to the bureau

Despite multiple requests I am unable to get hold of anyone to assist me with my Discovery Credit Card account. I make payment on this account every month but despite that my credit record shows that you have indicated that no payments have been received. I have not received any phone call or any other correspondence for that matter that this account is in arrears, but you are giving false information through to the bureau. Please urgently advice why false information is provided yet I have proof that this account is paid on a monthly basis?