pR
paul R
1 reviews | Active since Oct 2013
26 Feb 2016, 09:42
False information provided - *****
Fnb called me and offered me a black cheque card and the consultant told me that one of the benefits is airport slow lounge. I specifically told the consultant that I don't have a credit card but I was told that I don't need one for slow lounge access. I then went to the airport and got embarrassed when I was told I don't qualify because I must have both fnb products
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2016, 12:13Hello Paulous,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876959 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876959 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 Feb 2016, 12:13
Official
Hello Paulous,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876959 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876959 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)