False information provided by FNB Secure Chat Consultant

Hi I recently took out a loan from FnB and at first the Debit order date was for the 7th of each month, which is not what I wanted. I then initiated a Secure chat via the FnB Mobile app to equire that. I was told by Nothukela Maqetuka that I could just transfer the debit payment manually on the 25th as request and then it won't be automatically debited on the 7th .

Despite that, yesterday the Debit was deducted from my account. I then initiated another secure chat yesterday afternoon and spoke to Nonhlanhla Msiza and was told they cannot do anything about it and I must speak to FnB loan department.

This is really not acceptable to get false information. Please can someone from the Loans Department Contact me ASAP! I need those funds to be transferred back in to my account and the Debit order date must be amended.