LB
Lize B
1 reviews | Active since Jul 2019
08 Jul 2019, 08:41
False information on website
I phoned the digital banking number that is supp**** on FNB website this morning as I want to activate my banking app. On their website it states that they can assist you if you phone the number so that is what I did as I have not had the time to go to an ATM. So I was really hoping they would be able to assist me, when I phoned the guy immediately said no and when I said that is what is stood on the website ge told me it is false information. So my question to FNB how can you provide false information to your customers
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FNB (First National Bank)'s replyOfficial
08 Jul 2019, 12:40Good day Lize Beyl,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply08 Jul 2019, 12:40
Official
Good day Lize Beyl,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***