False Information from FNB secured chat consultant

I was on secured chat with one of the FNB consulatant regarding linking my ewallet to my other account. Initially the consultant said they cannot link an ewallet to a checque account. I responded asking how come one of my friends who has the same account as me has the service. The consultant then said, it was a pilot and its no longer available. I then contacted the online department to confirm the information provided by the secured chat consultant, who goes by the name of Bradon Van Zyl. The online department said the service is available and it was not a pilot study. They then took me through the steps of linking my ewallet to my account. So it turned out that Bradon Van Zyl **** to me. I would therefore like to escalate this matter to management, so that that this consultant does not continue lying to client. This is absolutely unacceptable, especially from a reputable bank like FNB.