1 reviews | Active since Feb 2019
False information + devious *******= FNB
It is with such sadness to find myself here, seeking for assistance and be able to get answers I need, I'm deeply saddened knowing that FNB(their consultants in-branch or call centre) can be so deceiving and nobody is willing to take responsibility for their actions that end up affecting us as their customers. If I knew what I knew in 2019 before taking a product with you guys I wouldn't have bothered truly speaking. The way my query is being handled you'd swear I'm dealing with a bunch of *******(everybody I speak to is escalating the matter, nobody seems to know what happened etc the excuses go on and on, mind you, I'm always the one to follow up they never get back to me). The past week has been an awful and most dreadful experience with FNB from calling them to going inside the branch, and only to find out in the end I suffer the losses that nobody wants to take responsibility of. Is this the way FNB treats its customers? The kind of treatment with no help by deceiving your customers giving them the run around? I'm highly disappointed in the services I've been getting and hopefully this matter can now be attended to and rectified. Can somebody, as in anyone from the device department, please do the right thing! I'll be patiently waiting for your call.
Thank you for escalating
However, I still stand on the title false information was provided to me by a in branch consultant at the Rosebank( a male consultant goes by the name/surname Mthimkulu) he was the person that helped me the day I got the device and misinformed me about the contract, he was just running sales without considering the after affect of the customers need, trusting him to do the right thing, he is the cause of this entire mess. I asked the bank to reverse my settlement since I wasn't owing them anything in arrears, I settled that account knowing I was getting the initial "pledge" I made but unfortunately that's not the case because of wreckless consultants like Mthimkhulu. Its consultants like him that out a bad name and making FNB seem like devious *******.
Thank you for escalating
However, I still stand on the title false information was provided to me by a in branch consultant at the Rosebank( a male consultant goes by the name/surname Mthimkulu) he was the person that helped me the day I got the device and misinformed me about the contract, he was just running sales without considering the after affect of the customers need, trusting him to do the right thing, he is the cause of this entire mess. I asked the bank to reverse my settlement since I wasn't owing them anything in arrears, I settled that account knowing I was getting the initial "pledge" I made but unfortunately that's not the case because of wreckless consultants like Mthimkhulu. Its consultants like him that out a bad name and making FNB seem like devious *******.