1 reviews | Active since Jul 2016
false information
<p>I just got and sms adviciome that my account is "FNB :-) FNB Cheque Account ..775443 is in excess. Please make a deposit to adjust. Kindly ignore if deposited. 14Aug 18:27" </p> <p>I have R43 in my acc.. And my account was never in excess... Im very ****ed of by the level of service im receiving im considering taking my money else where </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 991903 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 991903 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
To day is day 2 after my complaint and no communication from fnb.. Im so disappointed
To day is day 2 after my complaint and no communication from fnb.. Im so disappointed
Im getting very upset that i logged a complaint and i get a consultant by the name of Christiana who is very unprofessional, cant speak decent English to call me.. Can i get someone who know how your system work to call me.. I asked to spke to the supervisor or team leader she reaponded with an attitude to tell i will hold for ever and that she is the one that called.. Imagine the arrongance! Meaning she has seniority over me what an insult..as im writing this response she is keeping me on hold..now the time is 10:05 at 10: 33 i spk with brenda Alexander who told me she is a team leader and she is the only option i have to sort out this matter.. Im so disappointed in the level of service im getting from ur complaints department
Im getting very upset that i logged a complaint and i get a consultant by the name of Christiana who is very unprofessional, cant speak decent English to call me.. Can i get someone who know how your system work to call me.. I asked to spke to the supervisor or team leader she reaponded with an attitude to tell i will hold for ever and that she is the one that called.. Imagine the arrongance! Meaning she has seniority over me what an insult..as im writing this response she is keeping me on hold..now the time is 10:05 at 10: 33 i spk with brenda Alexander who told me she is a team leader and she is the only option i have to sort out this matter.. Im so disappointed in the level of service im getting from ur complaints department