false information

So two weeks ago my grandfather app**** for a student loan for me and we did the application at the phoenix plaza branch and I was told everything will b sorted out and the money will b in the account shortly and I waited 1 week has gone and still nothing so we contacted the bank they say there was a voice log issue and we had to come in so we did and we where told by the next day all will be sorted and still nothing so we went to the bank and there was another issue with the voice log so we did it again and we where told the money will b in the account shortly and guess what another week has gone and still nothing so we got in touch with the loans department directly and they made us email them the signed contract and we where told the payout would b instantly and guess what another day has passed making it two weeks and it still isn't sorted my deadline for my fees is Monday the 23/11/15 and if my fees aren't paid my training will be extended and the cost for extension of training is R2700 a month so I wonder who is going to pay that and we are unable to come to the bank on Monday because I have to be at campus for registration and my grandfather leaves for capetown.