False information

Don't waste your time paying extra for fnb premier. A big selling point of being a premier client is having a team of bankers. Fnb please stop calling them bankers because I've spoken to a few of them that gave me the incorrect information. The last one was 2 days ago. I asked what I needed to open an account for my daughter and step daughter. I was told that I only need proofb of residence, my I.D and both birth certificates, no mention of my wife that has to be there to. So today I left work early to catch the bank open and wasted my time. Fnb if you give me false information aren't you accountable for the costs I've incurred? Now I phone my team of primer bankers again to request a copy of that conversation I had but it seems when they say " a copy can be made available to you on request" what they mean is we can send it to a branch and you can listen to it there. So I have to take off work again??? I'm waiting for a manager to phone me or I'll have to lay a complaint with the NCC. I'm tired of your false info costing me time and money. Wow isn't that the opposite of your catchphrase?