False information
I went to open a savings account in January at Protea Glen Shopping Centre and the basic fees were explained to me, the cosultant who assisted stated that my monthly fee will be R 5'25 to my surprise when I opened the app I find that t have a negative balance, my monthly fee is actually R53, why isn't there transperancy to clients. I will definitely go close the account tomorrow I'm so disappointed after the service he gave me and I rated him well.
Hello Tsholofelo Motaung ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Tsholofelo Motaung ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***