False information

Good day,

I sent the below email to *** the branch consultant who was assisting me. Still no feedback or an apology from her.

“Hi Tinyiko

I attempted to transfer money from the new acc (easy account) to the Cheque acc. My sister also attempted to transfer R100 (Fnb to Fnb) & there is no payment recurved.

It’s evident that UIF is on the right because the payment will not come through to the Cheque acc.

I feel let down by the incorrect information from your colleague that you spoke to telephonically on Friday 5th March, because I would have opened the new acc that same day & gave it to UIF to transfer to it.

Yes, UIF has been poor in this matter but due to the lack of product knowledge your colleagues has cost me & my family further days of suffering.”

That being said I want my account to be reactivated immediately in order for the funds to come into the account.

FNB Cheque Acc ***

Kgotso Mkhonza