MB
Mike B

1 reviews | Active since Mar 2013

15 Jun 2017, 10:48

False Information

<p>FNB contacted me told me I was approved for a credit card of 'x' amount, I only had to send copy of id and 3 months bank statement. Now all of a sudden this morning my application is declined. You can approve someone and then tell them they are declined. Also something I have complained about in the past, i am a private clients but dont even know who my private banker is, you are not assigning one to me and also it impossible to contact this devision as the calls keep going to voice mail.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2017, 11:35
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)