False information

<p>I have an bank account with FNB and an access to check my things online, now from the begging of June when i checked how much i can qualify for ,for a personal loan it said i qualify for R43 000 and then i called FNB customer care and i spoke to Hlengiwe Mkhize and i said to her that i need a loan and she checked and said to me that the system said i do not qualify and when i asked for the reason she said it affordability meanwhile in my life the only thing im paying is a car nothing else. I dont even have a credit anywhere else. So my problem here is why is fnb saying i qualify R43000 online then when i call they say i dont qualify. Im very ****ed right now i have been using fnb since childhood im thinking of changing the bank this is false information given and no one is able to explain as to exactly why dont i qualify.</p>