False Infomation

i opened an account with FNB they activated my account after a few days i got an SMS saying they freeze my account,i sent my documents through then i received an email confirmation my account is fine then and i get an sms that my account is frozen, I called the FICA help desk then i spoke to Donovan who was very helpful and efficient who confirmed my account was fine after the email,he then confirmed that my account was frozen after i called in again<br> he was so professional he assisted me in escalating and lodging a complaint.Then Simpiwo the TL took over the issue and assisted me and reassured me my account will be fine and sorted...it didn't even take 48Hrs for my query to be resolved.as I was waiting for it to be resolved I didnt even have a worry as they reassured me they will sort the issue out<br> <br> I am so grateful to the two gentlemen .