kK
kokkytau K
1 reviews | Active since Oct 2016
23 Jan 2019, 13:10
False Debt protection been paying over two years for nothing
I am beyond unhappy I sent an email asking FNB for a credit break or for my debt protection policy to kick in. My clients have not paid me there for I have effectively been retrenched. I have an email asking for the process and they told me that no it does not apply. Now I am getting phone calls about legal as I have not been able to pay for the past two months even though the cover states that it will protect you. I asked them over the phone to send me the policy and i have been given the run around. Please assist
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Replies (2)kK
kokkytau K's updateReviewer Update
23 Jan 2019, 13:25Furthermore I have requested that I have everything on email and in black and white but they refuse this is not ok. And even when I try and commit they do not assist. I sent an email trying to ask them for help but there has been no reprieve
kK
kokkytau K's update23 Jan 2019, 13:25
Reviewer Update
Furthermore I have requested that I have everything on email and in black and white but they refuse this is not ok. And even when I try and commit they do not assist. I sent an email trying to ask them for help but there has been no reprieve
FNB (First National Bank)'s replyOfficial
23 Jan 2019, 15:26Good Day Kokky Tau,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Jan 2019, 15:26
Official
Good Day Kokky Tau,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)