dJ
dalene J
1 reviews | Active since Jan 2020
13 Jan 2020, 11:30
false communication
Good day
I am deeply disappointed in how FNB is handling this dispute, I withdrew ewallet funds 04/01/20 , did not receive the funds, I logged a query, and I understand the turnaround times.I received an sms on the 9th stating the following “Please note your claim for R2500 will be refunded to Ewallet who will credit your ewallet account by the 13th", I checked my ewallet account this morning, funds not reflecting yet, I called FNB and was advised that this message was sent to me in error and the claim is still in progress, I have been patient, but this is unacceptable.
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Replies (2)dJ
dalene J's updateReviewer Update
14 Jan 2020, 09:50Received a call yesterday from FNB that they will look into the matter,have not heard anything since then, this is really poor service!!!!!!!!
dJ
dalene J's update14 Jan 2020, 09:50
Reviewer Update
Received a call yesterday from FNB that they will look into the matter,have not heard anything since then, this is really poor service!!!!!!!!
dJ
Naomi from FNB Contact Center Service Recovery called me a shortwhile ago and assisted me in a friendly proffesional manner, query resolved, thanks for the assistance once again Naomi!!! You restored my faith in FNB
dalene J's updateReviewer Update
14 Jan 2020, 14:09Naomi from FNB Contact Center Service Recovery called me a shortwhile ago and assisted me in a friendly proffesional manner, query resolved, thanks for the assistance once again Naomi!!! You restored my faith in FNB
dJ
dalene J's update14 Jan 2020, 14:09
Reviewer Update
Naomi from FNB Contact Center Service Recovery called me a shortwhile ago and assisted me in a friendly proffesional manner, query resolved, thanks for the assistance once again Naomi!!! You restored my faith in FNB