False communication

I recently swiped my card several time to get cash back urgently on monday morning and managed to get the money, from there they called me today around 13:48 to cornfirm the total transaction that occurred in my account and cornfirmed that they where not *****, i cornfirmed the transaction to be legit,

And the consultant sent invalid communication to the 3rd party and say the transaction are *****. Where else i never reported any ***** that occurred, i performed the transaction as not *****.

Why would your investigators lie? The call records can prove that

Thats a very bad customer service