1 reviews | Active since Apr 2013
False charges
<p>I took a device with FNB and declined the sim card offer online but when it was delivered it came with a sim card with 500MB data which I assumed was free. I used the data and when it's finished the internet would cut off. Shock of my life to realise that FNB connect has been billing me for data for 3 months, same amount!!! When I check my data plan online it says nothing to pay but there are invoices with charges on it.</p> <p>1. Why was this never disclosed to me and given a chance to choose a package plan since I only wanted the device??</p> <p>2. Wht get billed for free data( supposedly)</p> <p>3. What are tyhe chances of using the same amount of extra data a month? if this 500MB is free</p> <p>I am tired of being **********. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
