False allegations

Item: FNB (First National Bank)
Rating: 1
Author: Ntombi M

FNB offered me a credit card in December, however, before the card was issued, they asked me to send through my statements from my bank, Capitec. I comp**** and forwarded the statements that were obtained from Capitec self service counter. The credit card was the approved and delivered. But now, there has been a dramatic turn of events. Yesterday, I then got a call from FNB ***** department who accused me of tempering with the statements from Capitec. I was taken aback by these allegations as I am not aware of the statement's alteration. This has been a nightmare as FNB claims to have verified with Capitec and they maintain the latter was true. This situation has turned sour as FNB is adamant that I have falsified my statements

Helpful (0)

Replies (3)

Ntombi M's updateReviewer Update

01 Feb 2019, 16:56

I meant, tampering with statements.

Ntombi M's update01 Feb 2019, 16:56

Reviewer Update

I meant, tampering with statements.

Ntombi M's updateReviewer Update

01 Feb 2019, 16:59

FNB offered me a credit card in December, however, before the card was issued, they asked me to send through my statements from my bank, Capitec. I comp**** and forwarded the statements that were obtained from Capitec self service counter. The credit card was then approved and delivered. But now, there has been a dramatic turn of events. Yesterday, I then got a call from FNB ***** department who accused me of tampering with the statements from Capitec. I was taken aback by these allegations as I am not aware of the statement's alteration. This has been a nightmare as FNB claims to have verified with Capitec and maintain the latter was true. This situation has turned sour as FNB is adamant that I have falsified my statements.

Ntombi M's update01 Feb 2019, 16:59

Reviewer Update

FNB offered me a credit card in December, however, before the card was issued, they asked me to send through my statements from my bank, Capitec. I comp**** and forwarded the statements that were obtained from Capitec self service counter. The credit card was then approved and delivered. But now, there has been a dramatic turn of events. Yesterday, I then got a call from FNB ***** department who accused me of tampering with the statements from Capitec. I was taken aback by these allegations as I am not aware of the statement's alteration. This has been a nightmare as FNB claims to have verified with Capitec and maintain the latter was true. This situation has turned sour as FNB is adamant that I have falsified my statements.

FNB (First National Bank)'s replyOfficial

02 Feb 2019, 09:01

Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)

FNB (First National Bank)'s reply02 Feb 2019, 09:01

Official