false agreement

I went to the branch to open a policy and the person who helped me took a wrong acc and I therefore went fix that at the branch to provide correct acc and I asked the inception date to be changed to the 1st of September, to avoid double debit to my surprise today the account has been double debit and I want that R556 to be reversed immediately and make sure u train ur staff for customers service kgomotso was very rude in assisting me I want that money today.. is not my problem that ur staff has made a mistake that is causing me now <br>