IM
ISHMAEL M

1 reviews | Active since Mar 2009

15 Feb 2018, 13:15

False Advetising

I received an sms on the 1st of february from FNB saying that because I transacted on the FNB mobile app I qualified for 5gb of free data all I have to do is to purchase an fnb connect sim card from the branch or online within 30 days. I went to the branch on the 13th of February to purchase the sim card and activated it and even ported my number to FNB. 2 day passed without the free 5gb. then today I called the fnb connect call center to enquire about my free data only to be told that the promotion ended and the lady told me that she didn't understand why I wasn't informed when purchasing the sim card. I want to know why the false advertising to get us to be on fnb connect and can I please have my free data that I was promised

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2018, 13:35
Official

Good day Isshy,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Connect who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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