false advertisng and are not prepared to help their clients ,but prepared to help everyone else.

i have an account with Fnb for the last 3 years or more and my salary and every cash payment or deposit is dione into this account.I have no R/Ds on this account all my accounts are paid via debit order through this account.......With a good account like this ,one would probably have access to facilities with FNB,...well Thats what one would expect....not with FNB.everytime i apply for something with them,im turned down..but other banks have just recently given me a credit card and financed my R200k BMW. Ive complained twice now and all they do is apologize for not getting back to me.For the last 2 weeks ,i only receive apologetic emails and thats it........