FALSE ADVERTISING TO GET CLIENTS

I opened an account with fnb through the field agents when I started my current job in May. The agents said since my employer is banking with fnb, as an employer I will be eligible to R0.00 zero bank charges for the first 6 months. That wasn't true as I was charged bank fees and monthly fees. I enquired with the same field agents about this and they reimbursed the fees I was charged for 2 months. FNB charged me again every month. So I then contacted the field agents managers quering this about over a week ago. He has been since coming back to me. I've been the one calling him every day to follow-up but now since Thursday lady week Werner van Zyl is ignoring my calls and not returning my messages. I want my money back please. This turned out to be a raw deal as even the type of account they offered wasn't the aspire credit as they promised at the time of signing us up. FNB has really dropped the ball in terms of their service. I'm not a happy camper at all.