False Advertising / Mis-leading customers/clients

FNB Reference Number - 754443<br> <br> When applying for a Platinum FNB credit card - they advertise on their website that you have access to the slow lounge WITHOUT informing you of the admission criteria.<br> When I received my platinum cards, there was no information relating to entry requirements for the slow lounge.<br> So I use the Slow Lounge on 11 August 2015, at 05:20am (my boarding time was 6am so I was only in the slow lounge for 10 minutes or so). They charged me R250 just for entry! I would not have minded if I knew about the entry requirements before hand however, I paid for something that I wish I knew before hand. Only after I used the slow lounge, did I receive an email from FNB discussing the slow lounge requirements! How ****my is that!<br> <br> I initially laid a complaint directly with the credit card division and the lady who assisted was very understanding. However, her manager did not agree, refused to speak to me and told her to tell me that all the information is on the 'website' (no its not) and that I apparently knew beforehand. This manager is extremely rude and pathetic. I so want to move my accounts and home loan to another bank because of this particular manager.