IP
Ian P
1 reviews | Active since Sept 2014
26 Mar 2015, 16:23
False Advertising + \Forced"hand!"""
As per FNB's website I took my daughter, her documentation and my documentation to FNB Woodstock to apply for a student loan for her to complete her 3rd year and subsequent degree. The consultant processed the application and the screen reported \Student loan application declined. Personal loan approved". The consultant could not understand why and called some central number to query why (her logic"
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Mar 2015, 08:41Hello ianpiet,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656101.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656101.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Mar 2015, 08:41
Official
Hello ianpiet,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656101.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Loans who will contact you shortly.
Complaint reference 656101.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)