1 reviews | Active since May 2016

21 Nov 2016, 11:14

FALSE Advertising FNB Connect Simcards

<p>on launch and until now FNB's website states that their data costs R95/2gb data. When you try buy it costs R245. On calling I get told the R95 is a promotion and that it changed today, even though the website states nothing of a promotional period or anything, and still shows the R95 as the price everywhere.</p> <p> </p> <p>This is a ******* way of false advertising to get people to port to them and then after they have a bunch of customers trippling their prices to rip all their clients off. I want what I signed up for or the port to be reversed back to CellC and my other FNB simcards cancelled asap. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Nov 2016, 11:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)