False advertising and terrible service

<p>I just tried to do an online purchase for a tickets. I went through the process of capturing my card and personal information. I then waited for the OTP to be sent to my phone, but it never happened. When I clicked on the link to resend the OTP, I received a message that my card has been bloked - a bit extreme if you ask me. I then called FNB Premier - you know, the one where they advertise that you have access to a team of bankers 24/7... Anyways, after a 7 minute wait, friendly lady answered the phone, and without even caring who I was told me that I need to close my browser and redo the process. I then ask her to please take my information and just check my account. She then puts me on hold for a very long time (circa 20 minuted) before I hang up and call again. Only this time, noone was there to answer the phone. </p> <p> </p> <p>Bottom line - First National Bank's premier banking service is a **** and they don't actually make themselves available for you. Do not switch to FNB - you will only regret it!!</p>