TW
Tanya W

1 reviews | Active since Mar 2012

15 Apr 2015, 12:55

False Advertising and *****ing my money

We have more than one account with FNB <br> One one of our business accounts we have 10 FREE cash deposits at ATM's <br> I deposited at an ATM last week and noticed I was charged. I then drew some statements and noticed I am charged all the time for these deposits and yet I have never set foot in the bank to use a teller.<br> <br> The Branch told me I don't have personal banker and I don't have an account manager, so I must call the call center as they can not assist me in the branch. When I asked for a personal banker to assigned to my account they told me that I can only deal with the call center, not with the bank personally. <br> The call center is arguing with me and insists that if the system says I was in the bank and went to a teller to make a deposit, then I did and there is nothing they can do about it. <br> <br> On Principal I am changing banks with immediate effect and am now letting every one know not to use FNB<br> Be Warned, you will never get what they promise you and when you dispute it they send you from the branch to a call center where they make you out to be a ****.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Apr 2015, 13:57
Official
Hello ekke408,


Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 667080 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)