False Advertising and Long Delivery Times

Good evening, I would just like to bring this to your attention, addressed to PNP on Tuesday night:

I'm having trouble earning Ebucks on your app due to persistent technical issues. The problems with in-app purchases are ongoing, and when I do manage to order, I experience significant delays, often taking hours to receive my groceries. This unreliability makes it challenging to use Pick n Pay for urgent needs. Recently, I had to opt for Checkers instead, as I needed groceries quickly. It's frustrating and inconvenient. Could you please involve your IT team in resolving these issues? Perhaps collaborating with the developers of the Checkers Sixty60 app could provide valuable insights to improve the Pick n Pay app's functionality.

Tonight, I attempted to use the Pick n Pay app, only to realise I'd forgotten what I wanted to buy earlier in the week. I added a few items to my cart, which were previously on special, but when I received a call and went back to complete my purchase, one item's price had reverted to normal. Are we supposed to do an audit on our shopping list before we checkout?? This isn't the first time I've experienced this issue, having reported it in April. It feels like false advertising. Furthermore, the delivery wait times are excessive, often taking hours, whereas alternatives like Mr. D deliver within 60 minutes. I've even waited up to 6 hours for groceries on a Saturday. Online shopping is supposed to be convenient, but the app has become a source of frustration. Honestly, I've never been so dissatisfied with an app as I am with Pick n Pay's.