False Advertising and Extremely Poor Service

For lack of a better world, DISGUSTING!!!

I was successfully approved for a credit limit increase, which in accordance to their website and call center adverti*****ts is an immediate action, after doing the process online and being successfully approved, it stated everything would be available immediately, nothing was updated, i then left it for 24hrs to give it some time to register, still nothing, called in and the agents aside from sounding half asleep and uninterested in assisting me, kept transferring me from one person to the next, this being the call center division tasked to dealing with this matter, eventually i got through to someone to assist only to find out that application is in a que, they escalated it for me, another 24hrs past still no feedback, not even an sms to state my query is being addresses, i call again, AGAIN I'm transferred from one person to the next till eventually i reach someone that can help me, same story its being processed and they will escalate (please keep in mind this is an immediate application according to their adverti*****ts) another 24 hrs, so now i contact the complaints department and log a complaint, the consultant is shocked at the level of service i have received and stated the complaint has been logged and within 24hrs i WILL have feedback, what a surprise, its been 24hrs and not a word, i try calling again this time asking for a manager as clearly I'm getting no where with consultants, no mangers available, i then ask the consultant to see what is going on, cannot give me any answers they will escalate, i stated iv been told that for a week now i don't want anymore escalation stories, i want my query resolved as the adverts states IMMEDIATE APPLICATION, call gets cut off, i call again, explain the entire story all over again to another consultant and quite casually they put the phone down on me. I am utterly appalled at the level of service i have received, i have been a client of FNBs for over 10 years and everything has been fine up until the the beginning of 2017, this year has been absolutely shocking how poorly FNB has been handling matters i have addressed with them.