False advertising: A bank that does nothing to help you

I have been trying to switch to FNB since February 2020. It has been more than 4 months and I still have not been successful. The first application took 2 weeks to get to the point of ordering my new bank card. I waited for the courier to contact me regarding delivery for a whole month, nothing. After making an inquiry I was informed that apparently on 20 May 2020 the card delivery was cancelled, without anyone ever contacted me regarding this delivery. After yet another inquiry to the gold desk services seven days ago, I was advised to cancel the existing application (which I did) and that a sales representative will contact me in 15 minutes time to set up a new application. It has been 7 days and no one has contacted me. Your adverti*****ts that it is easy to switch to FNB is blatant false advertising.